Esmeralda

• We offer free shipping on all orders over $450.
• For orders under $450, we charge a flat shipping rate of $10.
• Orders are typically processed and shipped within 1-2 business days.
• We ship using DHL Express, and orders typically arrive within 3-5 business days.
• We offer tracking information for all orders and customer support available from 7am to 7pm ET

Return Policy

• We offer a 30-day return policy on all items.
• Items must be in their original condition, with tags attached, in order to be eligible for a return.
• Customers are responsible for the cost of return shipping.
• You must have a video call with customer support so we can approved or deny your return request, this is to analyze the swimwear and study the case deeper.

To return an item:

1. Please contact us at ------ to request a return authorization number (RAN).
2. Once you have received your RAN, please pack the item securely and include the RAN in the package.
3. Ship the package to the following address:

Please note:

• We do not accept returns on items that have been worn, washed, or damaged.
• We do not accept returns on sale items.